By the 31st March 2017 you will need to order your repeat prescriptions via The Waiting Room (please see link 'The waiting room' on the right hand side of this page under further information) The above link will be turned off on this date and you will no longer be able to order your prescriptions via this method. This is to improve patient safety as the new system links directly with your medical record.
In order to use this service you will need to provide us with your personal email address and produce some form of ID. You will then be sent your secure login details from 'The Waiting Room'. If you do not receive an email within 48 hours of providing us with your details, please check your junk mail as it is known to be found there.
If you have already registered please click on the following link The Waiting Room. There are a number of new features which include:
- A new interface
- Resetting your own passwords
- Viewing your detailed medical record
- Having more than one patient registered under one email address
Remember you can still book appointments via this service.
Written consent is required to access your detailed medical record, forms are available online or simply request from reception (forms can be found on 'The Waiting Room' link to the right hand side of this page)
If you wish to give others permission to access your online account including ordering repeat prescriptions, booking appointments etc you will need to complete a 'Consent to Share Personal Access Form' and provide a form of identification. Please note that from the age of 11, children will have to complete the 'Consent to Share Personal Access Form' or will need their own email account. This is a National decision made by the Department of Health and one which we have no influence over. (Forms can be found under the link to the right hand side of this page 'The Waiting Room' Further Information).
Alternatively, your prescription has a tear off slip with your repeat medicines listed - tick the box by the medicine you need and either put it into the box provided in the reception lobby or post it to us. In line with many other GP practices, we do not accept telephone requests for prescriptions in the interest of safety. Exceptions can be made for patients who are unable to do either of the above.
72 hours notice is required for repeat prescriptions. This allows 24 hours for the prescription to get to the pharmacy and 48 hours for them to dispense your medication. If you would like the prescription to be posted to you please enclose a stamped addressed envelope.
The Well pharmacy in Yelverton and Boots chemist in Tavistock provide a collection service whereby they collect prescriptions from the surgery daily. This enables you to collect your medication straight from the chemist. Due to an increase in workload, pharmacies now require 48 hours from the time they receive the prescription to dispense your medication. Therefore we ask that you allow 72 hours between ordering your prescription and collecting your prescription from the chemist. You may be asked by the Pharmacist to complete an authorisation form, confirming that you give consent to the chemist to collect your prescriptions. No prescriptions will be sent to the Pharmacy without this written consent.
As there is no chemist in Princetown medicines can be obtained direct from either Yelverton or Princetown surgeries. Please advise your preference for collection so that we can keep our computer records up to date.
Prescription charges will be collected in the usual way.
Please allow 72 hours for repeat prescriptions.
From 1st April 2018 prescription charges will rise to £8.80 per item.
You may be exempt, depending on your circumstances. You can buy a pre-payment certificate lasting 3 months for £29.10, or 1 year for £104.00.
For more information call 0300 3301341 or apply on-line at www.nhsbsa.nhs.uk.
Yelverton Surgery is now able to accept Credit and Debit card payments.