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Noticeboard

21st November 2018 - Practice Development Afternoon

Please note the surgery will be closed for the afternoon from 1pm to 6.30pm on 21st November 2018 for staff development training. Please contact 999 in the event of an emergency or if you require advice please call 01752 581947. This is a dedicated number on the day ONLY and  Devon Doctors who will assist you.

The surgery will open again at 8am on 22nd November 2018.

Struggling to make an appointment?

Please let us know if you cannot make your appointment so that we can offer it to someone else.

Please also take advantage of our text reminder service and never forget another appointment. Just ask at reception and they can help!

IMPORTANT INFORMATION - YOU MAY NEED TO ACT NOW

This practice is part of the local shared care record initiative.  This means that from 15th November 2015 other health care professionals will be able to view your GP health record when they are providing you with care. If you wish to opt out please inform reception or complete the 'opt out' form which you can find on the Care Data section of this website (No 2 right hand side of this page) as soon as possible.

If you have any concerns or questions please refer to the leaflet in the Care Data section or collect a copy from the surgery "Making your health records work better for you"

There is some more information available at: www.newdevonccg.nhs.uk 



Please be assured that we are working hard within the practice to ensure that the continuing national "hiccups" with the E-Referral system are not unduly affecting patient referrals. If you have been referred and not heard anything within 16 working days of seeing your GP from DRSS , our local referral service, please contact us in the first instance to confirm that the referral was made.

We have also been informed today that thousands of patients have erroneously been sent reminder letters from the national referral booking line (the letter has a password to enable you to book an appointment) please ignore this letter and contact DRSS on 01626 883888.   

FLU VACCINATIONS

Patient Survey on flu vaccinations for people with an at risk health condition. NHS and local authority partners across Devon and Cornwall are working to increase flu vaccination uptake in eligible groups. Around 50% of people with an at risk health conditiom already take advantage of their free flu vaccination and we're trying to find out what could increase numbers even further to better protect people this winter. For further information and to fill out the short online questionnaire click here.

 Invites will be sent out in due course to men aged 65 or over for the option of a quick and free NHS scan for the Peninsular Abdominal Aortic Aneurysm Screening Programme. For more information please click here.

Ordering Prescriptions

In line with many other GP practices, we have decided not to accept telephone requests for prescriptions in the interest of safety.  This change will be effective from 1st June 2010.

You may order your repeat prescriptions through the website (click on Repeat Prescriptions to the right of this message) or you can bring your repeat slip to the surgery and put it in the box in the reception lobby.  Postal requests are also accepted.  If you do not have your repeat slip, please provide a written request to include your personal details and items required.

Repeat Dispensing For those patients on stable medication, we have a repeat dispensing system that allows six or twelve months of prescriptions to be sent to the chemist at one time.  For further information, please refer to our prescriptions page and enquire at the desk if you are interested.

Doctor Call Back Service - Telephone Consultation

telephoneIt is our aim to deal with problems efficiently and safely. This service allows easy access to medical advice and appointments.

You can continue to make routine and follow up appointments as before by telephoning 01822 852202.

However, the Doctor Call Back Service is for all patients and is available each morning. It helps to ensure that everyone has access to an appointment within 48 hours - usually we offer an appointment on the same day. Many problems can be solved without the need for you to come to the surgery.

Telephone calls may be monitored or recorded for quality and training purposes. Please be assured that, as with all consultations, confidentiality will be maintained at all times.

Below are answers to some common questions about the Doctor Call Back Service:

When is it available?

Each morning between 8.00am and 10.00am 01822 852202 . After this time urgent problems are dealt with by the duty doctor.

What do I have to do?

Simply provide our receptionist with a contact telephone number and a doctor will ring you back the same morning.

IF YOUR CALL IS VERY URGENT OR REQUIRES IMMEDIATE ACTION, PLEASE TELL THE RECEPTIONIST.

When will I be seen?

If the problem you describe to the doctor is medically very urgent, you will be seen almost immediately - usually by the Call Back doctor. Otherwise we reserve appointments from 10.20am onwards every day for each doctor who is working. These appointments can only be filled by the Call Back doctor.

Who will I be seeing?

All doctors working that day will have available appointments. It is often possible for you to see the doctor you normally see. If you would prefer to see a male or female doctor this is almost always possible. Please note this flexibility is only available in the mornings.

Does my problem have to be urgent to use the Call Back Service?

No. This service is available for all problems when used in the mornings. It is especially important to use it where we cannot offer you a "routine appointment" within the timescale you wish.

What happens if I want to speak to my usual doctor?

The Call Back doctor you speak to will have access to your medical records. We all work in similar ways and can usually deal with your problems. However, the Call Back doctor will be able to arrange a phone consultation or an appointment with your usual doctor if this is the most appropriate solution.

What do I do if I am unable to speak confidentially? (for example, telephoning from work in an open plan office)

Please tell the receptionist and the Call Back doctor will simply ring and offer you an appointment within 24 hours.

We find that we are able to deal effectively with more than 50% of requests on the telephone to the patient's satisfaction. This saves you time as well as us, but the system does not prevent you from seeing a doctor - you will always be seen by a doctor if you wish this.

Please talk to our reception staff if you have any problems using this service

 
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