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Noticeboard

21st November 2018 - Practice Development Afternoon

Please note the surgery will be closed for the afternoon from 1pm to 6.30pm on 21st November 2018 for staff development training. Please contact 999 in the event of an emergency or if you require advice please call 01752 581947. This is a dedicated number on the day ONLY and  Devon Doctors who will assist you.

The surgery will open again at 8am on 22nd November 2018.

Struggling to make an appointment?

Please let us know if you cannot make your appointment so that we can offer it to someone else.

Please also take advantage of our text reminder service and never forget another appointment. Just ask at reception and they can help!

IMPORTANT INFORMATION - YOU MAY NEED TO ACT NOW

This practice is part of the local shared care record initiative.  This means that from 15th November 2015 other health care professionals will be able to view your GP health record when they are providing you with care. If you wish to opt out please inform reception or complete the 'opt out' form which you can find on the Care Data section of this website (No 2 right hand side of this page) as soon as possible.

If you have any concerns or questions please refer to the leaflet in the Care Data section or collect a copy from the surgery "Making your health records work better for you"

There is some more information available at: www.newdevonccg.nhs.uk 



Please be assured that we are working hard within the practice to ensure that the continuing national "hiccups" with the E-Referral system are not unduly affecting patient referrals. If you have been referred and not heard anything within 16 working days of seeing your GP from DRSS , our local referral service, please contact us in the first instance to confirm that the referral was made.

We have also been informed today that thousands of patients have erroneously been sent reminder letters from the national referral booking line (the letter has a password to enable you to book an appointment) please ignore this letter and contact DRSS on 01626 883888.   

FLU VACCINATIONS

Patient Survey on flu vaccinations for people with an at risk health condition. NHS and local authority partners across Devon and Cornwall are working to increase flu vaccination uptake in eligible groups. Around 50% of people with an at risk health conditiom already take advantage of their free flu vaccination and we're trying to find out what could increase numbers even further to better protect people this winter. For further information and to fill out the short online questionnaire click here.

 Invites will be sent out in due course to men aged 65 or over for the option of a quick and free NHS scan for the Peninsular Abdominal Aortic Aneurysm Screening Programme. For more information please click here.

Ordering Prescriptions

In line with many other GP practices, we have decided not to accept telephone requests for prescriptions in the interest of safety.  This change will be effective from 1st June 2010.

You may order your repeat prescriptions through the website (click on Repeat Prescriptions to the right of this message) or you can bring your repeat slip to the surgery and put it in the box in the reception lobby.  Postal requests are also accepted.  If you do not have your repeat slip, please provide a written request to include your personal details and items required.

Repeat Dispensing For those patients on stable medication, we have a repeat dispensing system that allows six or twelve months of prescriptions to be sent to the chemist at one time.  For further information, please refer to our prescriptions page and enquire at the desk if you are interested.

Our Telephone Services

It is our intention to provide a service which is both efficient and friendly.  We understand that there are times when the next routine appointment is not soon enough for you, and times when you only really need to speak to a doctor over the phone.  We have a range of telephone services for you to hopefully make sure we can offer you the most suitable option.  A summary of the information below can be downnloaded here.

Doctor Call Back Service 01822 852202 (Monday to Friday 08.00 - 09.30)

The service ensures that everyone can see a doctor within 48 hours - usually we offer an appointment on the same day. Many problems can be solved without the need for you to come to the surgery.  Simply provide our receptionist with a contact telephone number and a doctor will ring you back (usually within 30 minutes).  Please tell the receptionist if you are not available within this time scale and they will record this for the doctor.  For more information, click here.

 

Routine phone calls with your usual doctor 01822 852202

If you have a routine query regarding an ongoing problem, you can request to speak to your usual doctor at the end of their morning surgery.  Every doctor has a limited number of phone call slots that the receptionists can use, but once these slots are full they are not permitted to add more so your call may have to wait until another day.  If you think you are likely to need an appointment it may be more suitable for you to use the call-back service. 

 

Afternoon Duty Phone Calls 01822 852202

If you have missed the call-back service in the morning but have a problem that requires medical attention before the following day, there is a duty doctor that can call you back in the afternoon.  You may have to wait until the doctor has completed their visits at lunchtime before the doctor calls.  The doctor will offer you an appointment time that afternoon if you need to be seen on the day.

 

Please be aware that the doctors request the receptionists to ask you for more information so that they can decide the best way to help you.  Please be assured that any information you share with them is completely confidential.

IF YOUR CALL IS VERY URGENT OR REQUIRES IMMEDIATE ACTION, PLEASE TELL THE RECEPTIONIST!

 

Nurse Phone Calls 01822 852202

You can request a phone call with the practice nurse for advice regarding travel immunisations or to discuss ongoing problems with asthma and diabetes. The nurses have appointment slots at the end of their morning surgery.  Please check with the receptionist at the time of requesting the call that your query is suitable for the nurse as we may need to organise a doctor’s call instead. 

 

General Enquiries 01822 852202

Our receptionists are able to help you with a number of things without you having to talk to the doctor, such as sick notes, queries about prescriptions or referrals and other general enquiries.  The receptionists do have access to your records as it can help them make decisions about the best way to help you and the doctors/nurses.  Please be assured that they are bound by confidentiality just the same as clinical staff. 

 

Results of Investigations/Blood Test Results 01822 852202

Please only call for results between 2.00pm and 4.00pm. 

 

Visits

Except in an emergency, if you think you require a home visit from the doctor, please use the call-back service so that the doctor can ring you first to assess the urgency of the situation.  Most visits are done at lunchtime so please ring as soon as possible in the morning. 

 

 



 
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