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Recently in the South West, NHS England South SW have received a number of reports from GP Practices regarding patients who have been “cold called” by representatives of various companies. These callers (both by phone and in person), seem to know the patient’s medical history and sometimes say that this information has been obtained from the GP Practice.

No GP Practice will ever divulge your medical history.

If you receive such a call please report it to ActionFraud by calling 0300 123 2040

Struggling to make an appointment?

Please let us know if you cannot make your appointment so that we can offer it to someone else.

Please also take advantage of our text reminder service and never forget another appointment. Just ask at reception and they can help!


This practice is part of the local shared care record initiative.  This means that from 15th November 2015 other health care professionals will be able to view your GP health record when they are providing you with care. If you wish to opt out please inform reception or complete the 'opt out' form which you can find on the Care Data section of this website (No 2 right hand side of this page) as soon as possible.

If you have any concerns or questions please refer to the leaflet in the Care Data section or collect a copy from the surgery "Making your health records work better for you"

There is some more information available at: 

Please be assured that we are working hard within the practice to ensure that the continuing national "hiccups" with the E-Referral system are not unduly affecting patient referrals. If you have been referred and not heard anything within 16 working days of seeing your GP from DRSS , our local referral service, please contact us in the first instance to confirm that the referral was made.

We have also been informed today that thousands of patients have erroneously been sent reminder letters from the national referral booking line (the letter has a password to enable you to book an appointment) please ignore this letter and contact DRSS on 01626 883888.   


Patient Survey on flu vaccinations for people with an at risk health condition. NHS and local authority partners across Devon and Cornwall are working to increase flu vaccination uptake in eligible groups. Around 50% of people with an at risk health conditiom already take advantage of their free flu vaccination and we're trying to find out what could increase numbers even further to better protect people this winter. For further information and to fill out the short online questionnaire click here.

 Invites will be sent out in due course to men aged 65 or over for the option of a quick and free NHS scan for the Peninsular Abdominal Aortic Aneurysm Screening Programme. For more information please click here.

Ordering Prescriptions

In line with many other GP practices, we have decided not to accept telephone requests for prescriptions in the interest of safety.  This change will be effective from 1st June 2010.

You may order your repeat prescriptions through the website (click on Repeat Prescriptions to the right of this message) or you can bring your repeat slip to the surgery and put it in the box in the reception lobby.  Postal requests are also accepted.  If you do not have your repeat slip, please provide a written request to include your personal details and items required.

Repeat Dispensing For those patients on stable medication, we have a repeat dispensing system that allows six or twelve months of prescriptions to be sent to the chemist at one time.  For further information, please refer to our prescriptions page and enquire at the desk if you are interested.

Other Services

Non NHS Medical Examinations & Services

Medical Examinations for special purposes e.g. H.G.V., insurance or driving medicals etc, can be arranged with a doctor. The fee recommended by the British Medical Association is charged as these examinations are not available on the NHS.

There are a variety of forms which require a doctor's signature, e.g. private medical forms etc. The Doctor will complete these for you but please allow at least five working days for completion. Please ask at reception for the fee chargeable sheet. Frequently asked questions about non-NHS services are answered in this document.

We regret that we are unable to waive fees where medicals are required to undertake charity events. We have numerous requests of this nature and whilst we would like to be able to waive fees the partners would prefer to choose which charities they support.

Yelverton Surgery is now able to accept Credit and Debit card payments.

Obtaining Sickness Certificates

For the first 7 days you are absent from work, a self-certification form should be completed. These forms should be available from your employer. After this time we are able to issue you with a certificate without seeing you at the surgery if we have written evidence of your condition/illness from another doctor. We are not able to backdate certificates if you have not been seen at the surgery.

Thinking of giving up smoking?

Stop Smoking If you are thinking of giving up smoking, please contact reception who will be able to make you an appointment to see our smoking cessation nurse for advice, nicotine replacement therapy and encouragement. There is no need to see a doctor first.

Clinics run every other Thurday afternoon at Yelverton Surgery.

NHS website for advice, information and support to stop and stay stopped.

Chlamydia Screening

As part of the National Chlamydia Screening Programme, we are offering free and confidential Chlamydia tests, information and prevention to all under 25s. The test for Chlamydia is simple – you can do it yourself and you do not need to be examined. We can also provide free treatment for you and your partner if required. Testing kits are available from the surgery - you do not need to see a doctor or nurse if you do not want to.  For more information, please visit

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