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Noticeboard

Christmas and New Year 2017

The surgery will be open from 8am to 6pm during the Christmas and New Year period, EXCEPT for the bank holidays of Christmas Day, Boxing Day and New Years Day 2018. 

In the event of an emergency please call 999. 

Existing out of hours arrangements for GP's continue as normal every evening,overnight, over weekends and bank holidays. These are accessed by calling NHS 111. NHS 111 is available for everyone whether registered with a GP practice or not.

Please be prepared; order you prescription medicines in good time and keep your medicines cabinet well stocked with medicines you can buy over the counter. Your pharmacist will be able to advise you.

Patient Survey 2016/2017

As in previous years, we would be grateful if you would complete our patient survey about the surgery.  Your doctors want to provide the highest standard of care.  Feedback from this survey will help them to identify areas that may need improvement.  Your opinions are very valuable.  Please click on the Patient Survey link at the bottom of this page.

HAVE YOU HAD TROUBLE MAKING AN APPOINTMENT?

In September 2016: 52 patients missed their doctors appointment, 51 missed their nurse appointment and 40 patients missed their venepuncture appointment.

This equates to the loss of: 4 doctors clinics, 3 nurse clinics and 1 venepuncture appointment. 

Please let us know if you cannot make your appointment so that we can offer it to someone else.

Please also take advantage of our text reminder service and never forget another appointment. Just ask at reception and they can help!

IMPORTANT INFORMATION - YOU MAY NEED TO ACT NOW

This practice is part of the local shared care record initiative.  This means that from 15th November 2015 other health care professionals will be able to view your GP health record when they are providing you with care. If you wish to opt out please inform reception or complete the 'opt out' form which you can find on the Care Data section of this website (No 2 right hand side of this page) as soon as possible.

If you have any concerns or questions please refer to the leaflet in the Care Data section or collect a copy from the surgery "Making your health records work better for you"

There is some more information available at: www.newdevonccg.nhs.uk 



Please be assured that we are working hard within the practice to ensure that the continuing national "hiccups" with the E-Referral system are not unduly affecting patient referrals. If you have been referred and not heard anything within 16 working days of seeing your GP from DRSS , our local referral service, please contact us in the first instance to confirm that the referral was made.

We have also been informed today that thousands of patients have erroneously been sent reminder letters from the national referral booking line (the letter has a password to enable you to book an appointment) please ignore this letter and contact DRSS on 01626 883888.

AWAITING AN APPOINTMENT

AT THE HOSPITAL?

PLEASE SEE BELOW MESSAGE

FROM DRSS.

Your GP has decided to refer you for specialist advice or care. Unfortunately, due to ongoing issues with the national NHS e-Referral system, formerly Choose and Book, DRSS are unable to book your appointment with you in the normal way.

 

The teething problems with the e-Referrals system mean that the system is running much slower than normal and it is taking much longer than usual to handle each booking. With up to 7,000 bookings a week to make, a backlog has started to form.

 

There is no information currently from the Health and Social Care Information Centre (HSCIC), which provides the new software, about when the system will be running again normally.

 

  • Alternative arrangements are now in place with local hospitals to ensure that your referral isn’t delayed during this period.

 

  • Referrals are being reviewed in the normal way and DRSS, or your local hospital, will be in contact with you regarding your appointment as soon as possible.

 

  • People who need a rapid referral, such as those patients with suspected cancer, continue to be seen within two weeks.

 

If you have not been contacted regarding your appointment within 2 weeks of being referred by your GP, please contact the DRSS Helpdesk on 01626 883 888. Textphone (minicom) users please phone 18001 and then 01626 883 888.  Please note that the helpdesk line cannot book appointments.

 

We thank you for your continued patience during this period of disruption.

 

  

HEARING AID BATTERIES

We have been informed that we can only supply batteries for those hearing aids which were supplied by Derriford Hospital. We also have to sign your brown book and cannot issue them without doing so. For all other hearing aid batteries patients will need to go back to the supplier, for example, Specsavers and Express Diagnostics.

FLU VACCINATIONS

Patient Survey on flu vaccinations for people with an at risk health condition. NHS and local authority partners across Devon and Cornwall are working to increase flu vaccination uptake in eligible groups. Around 50% of people with an at risk health conditiom already take advantage of their free flu vaccination and we're trying to find out what could increase numbers even further to better protect people this winter. For further information and to fill out the short online questionnaire click here.

 

27/05/2014

With effect from today, the surgery results telephone number 01822 852222 will no longer be in use.

For all enquiries, please use 01822 852202.

Invites will be sent out in due course to men aged 65 or over for the option of a quick and free NHS scan for the Peninsular Abdominal Aortic Aneurysm Screening Programme. For more information please click here.
 
 
Registration letters from NHSEngland – please respond if you get one

  The NHS iscarrying out work in Devon, Cornwall and Isles of Scilly to make sure thepatient details on GP lists are accurate. Letters are being sent to somepatients, but not all.

  If you do receive a letter, please either confirm your details or submit any changes.Changes can be made by returning the form in the prepaid envelope. If thedetails are correct, you can confirm by freepost, by freephone, via textmessage or online.

It is important to respond to the letter, as GP lists do get out of date over time.If we don’t have an accurate record of your name and address, then we or ahospital may not be able to contact you with important information.

We mayalso need to contact you:

· with test results

· to invite you for bowel, breast orcervical screening to protect against cancer, for example

· to offer vaccination againstinfectious diseases such as flu or measles, mumps and rubella

· to give you an appointment as part ofyour plan to stay healthy if you have a long-term illness

 

Please respond to the letter within four weeks, so the NHS canbe certain about your details. Otherwise, the NHS will assume that you havemoved away, and begin the process to remove you from the practice list.

 
 
The surgery email address has changed to  D-CCG.YelvertonSurgery@nhs.net.  Please note: this email address should only be used for general enquiries.  Medical matters cannot be discussed via email.  Emails sent to our old email address will not be forwarded. 
 
 NEVER FORGET ANOTHER APPOINTMENT WITH FREE TEXT REMINDERS! We will soon be offering a free  text reminder service.  Please ensure that we have your correct mobile number by clicking on 'Your Clinical Record' on the website home page (you can just fill in your contact details if you wish). 

The doctors who consult upstairs do not mind coming downstairs if you cannot manage the stairs.  Just let the receptionist know when you arrive that you would prefer to be seen downstairs and they will let the doctor know.

 

Ordering Prescriptions

In line with many other GP practices, we have decided not to accept telephone requests for prescriptions in the interest of safety.  This change will be effective from 1st June 2010.

You may order your repeat prescriptions through the website (click on Repeat Prescriptions to the right of this message) or you can bring your repeat slip to the surgery and put it in the box in the reception lobby.  Postal requests are also accepted.  If you do not have your repeat slip, please provide a written request to include your personal details and items required.

Repeat Dispensing For those patients on stable medication, we have a repeat dispensing system that allows six or twelve months of prescriptions to be sent to the chemist at one time.  For further information, please refer to our prescriptions page and enquire at the desk if you are interested. 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Other Services

Non NHS Medical Examinations & Services

Medical Examinations for special purposes e.g. H.G.V., insurance or driving medicals etc, can be arranged with a doctor. The fee recommended by the British Medical Association is charged as these examinations are not available on the NHS.

There are a variety of forms which require a doctor's signature, e.g. private medical forms etc. The Doctor will complete these for you but please allow at least five working days for completion. Please ask at reception for the fee chargeable sheet. Frequently asked questions about non-NHS services are answered in this document.

We regret that we are unable to waive fees where medicals are required to undertake charity events. We have numerous requests of this nature and whilst we would like to be able to waive fees the partners would prefer to choose which charities they support.

Yelverton Surgery is now able to accept Credit and Debit card payments.

Obtaining Sickness Certificates

For the first 7 days you are absent from work, a self-certification form should be completed. These forms should be available from your employer. After this time we are able to issue you with a certificate without seeing you at the surgery if we have written evidence of your condition/illness from another doctor. We are not able to backdate certificates if you have not been seen at the surgery.

Thinking of giving up smoking?

Stop Smoking If you are thinking of giving up smoking, please contact reception who will be able to make you an appointment to see our smoking cessation nurse for advice, nicotine replacement therapy and encouragement. There is no need to see a doctor first.

Clinics run every other Thurday afternoon at Yelverton Surgery.

NHS website for advice, information and support to stop and stay stopped.

Chlamydia Screening

As part of the National Chlamydia Screening Programme, we are offering free and confidential Chlamydia tests, information and prevention to all under 25s. The test for Chlamydia is simple – you can do it yourself and you do not need to be examined. We can also provide free treatment for you and your partner if required. Testing kits are available from the surgery - you do not need to see a doctor or nurse if you do not want to.  For more information, please visit www.chlamydiascreening.nhs.uk.

 
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